Effective date: 26 October 2026
Seller and service provider: individual entrepreneur (FOP) Riasna Sofiia Volodymyrivna, taxpayer ID 3872001402 (Ukraine).
Contacts: support@aistep.app, +380 75 245 00 87.
Read this first — the short version. AI STEP is an online product (website and mobile app) for learning to work with AI tools — in your job, your own business and side jobs — available by subscription. Who refunds depends on how you paid. Customers in Ukraine pay on the website directly to us through WayForPay (a Ukrainian acquirer, Visa/Mastercard), and we handle refunds for such payments ourselves: within 14 days of the payment, on request, without asking for reasons, if you have not consumed a substantial part of the content (section 2). Customers outside Ukraine pay on the website through Paddle, our reseller and Merchant of Record: Paddle refunds any payment within 14 days of it, with no conditions, on a request through the link in the receipt, in Paddle's customer portal or by e-mail to support@aistep.app (section 16). A purchase made inside the iOS or Android app goes through the App Store or Google Play, and a refund for it is requested from the store under its rules (section 14). Whichever way you paid, write to support@aistep.app if anything is unclear — we will help.
This Policy is written for users in the EEA and other countries and forms part of our Terms of Service. It is governed by the law of Ukraine (in particular the Law of Ukraine "On Protection of Consumer Rights" and the Law of Ukraine "On Electronic Commerce"). If you are in the EEA or the UK, the GDPR additionally applies to how we handle the personal data involved in a refund request. The Ukrainian-language version of this document is the legally prevailing one; this English text is provided for convenience.
The service is intended for persons 18 years old and over.
1.1. You are buying time-limited access to a digital service — an online subscription — and not a physical product or a file you download and keep. Separately, the service may sell one-off items: credit packs ✦, single courses and certificates (section 15). Nothing is shipped, so there is nothing to return; a refund here means giving your money back and switching your access off.
1.2. What the subscription unlocks: the certificate learning programme made of courses on AI tools (as of 13 October 2026: 28 courses and 828 lessons; each lesson is a short practical task inside a chat window with an explanation and a check), completion certificates, the AI Mentor chat, the AI tools (ready-made prompts for a post, an e-mail, a content plan and similar tasks), and your progress and streak tracking.
1.3. There is no free part. Lessons, courses, certificates, the AI Mentor and the AI tools open only with an active subscription, including during a trial. To see the format, pace and style of the lessons before paying for a full plan, use a trial: on the website it is paid trial access (section 3); in the app, a trial if the store offers one (clause 3.6).
1.4. No income guarantee. AI STEP is an educational product. We teach skills and we do not guarantee any income, earnings, sales, clients or employment. Your result depends on your own effort, your skill level and the market. Because of this, "I did not earn money" is not a defect of the service — but it is also not a reason for us to refuse you a refund inside the 14-day window described in section 2, where no reasons are required at all.
1.5. About the AI features. The AI Mentor and the AI tools produce automatically generated answers. They can be inaccurate, outdated or simply invented. Verify anything important before you act on it. The AI does not provide medical, legal or financial advice, and you should not rely on it for decisions that affect other people. This is a known and disclosed property of generative AI, not a malfunction — outages and genuine technical faults are covered separately in section 9.
1.6. Certificates. A certificate in AI STEP is an internal service badge confirming that you completed a course inside our product. It is not a state-recognised diploma and not an accredited qualification. Do not buy the subscription expecting an accredited document.
1.7. Prices, plans and what auto-renewal means are fully disclosed to you on the payment screen before you pay — the amount, the currency (on the website for customers in Ukraine — Ukrainian hryvnia, ₴; for customers outside Ukraine — the currency and price that Paddle shows at checkout; in the iOS or Android app — the store's currency and price), the billing period and the fact that the subscription renews automatically. The table below shows the prices on the website for customers in Ukraine; for customers outside Ukraine and in the app, the price is shown at checkout or by the store.
| Plan | Price | Billing cycle |
|---|---|---|
| Trial access | ₴149 | 3 days, then auto-renews at the plan rate shown to you before payment |
| Weekly | ₴499 | every 7 days |
| Monthly | ₴1349 | every month |
| Annual | ₴2999 | every 12 months |
1.8. Discounts are real. The prices in the table are the prices we sell at; there is no “regular” price from which a discount would be counted (Terms of Service, clause 6.9). The discount wheel gives everyone the same 30% discount, and it is actually applied to your payment; a final offer may be shown if you decide to leave. A refund always returns the amount you were actually charged — if you paid ₴2999, you get ₴2999 back.
2.1. Within 14 calendar days of the date of a payment made on the website, you may ask us for a full refund of that payment, and we will grant it on request, without asking you to justify or explain your decision, provided you have not consumed a substantial part of the paid content (see 2.3).
2.2. We give this 14-day window voluntarily, as our own commitment, because we would rather have a fair parting than an unhappy subscriber. It is in addition to your statutory rights as a consumer under the law of Ukraine and, where applicable, your local consumer-protection rules — this Policy never reduces them. After the 14 days have passed, refunds are handled according to those legal rules and sections 8, 9 and 10 below.
2.3. What counts as "a substantial part consumed". As a working benchmark, your access is treated as not substantially consumed if, since the payment:
2.4. These numbers are a benchmark, not a trap. If you are marginally over one of them, tell us and we will look at the actual picture. Where the case is borderline, we decide in the user's favour.
2.5. Each payment has its own 14-day window. A renewal payment is a new payment: if a renewal was charged and you no longer want the service, write to us within 14 days of that charge.
2.6. If you are a consumer in the EU, another EEA country or the UK, you also have a statutory right of withdrawal — see section 13.
2.7. This section applies to payments made on the website to us through WayForPay (customers in Ukraine). A purchase through Paddle (customers outside Ukraine) is refunded under section 16 — within 14 days, with no conditions. A purchase made in the App Store or Google Play is refunded by the store — see section 14.
3.1. On the website, trial access costs ₴149 and lasts 3 days from the moment the payment succeeds. During those 3 days you have the paid functionality of the service.
3.2. Auto-renewal after the trial. Unless you cancel, at the end of the 3 days the subscription renews automatically at the rate of the plan that was shown to you on the payment screen before you paid (see the table in 1.7). The plan, the amount and the renewal date are disclosed to you before the ₴149 is charged, and you can see them at any time in the "Subscription" section of the app.
3.3. How to avoid the charge. Cancel before the trial period ends — yourself, in Profile → "Subscription" → "Cancel subscription". Cancelling stops the upcoming charge; your trial access stays active until the end of the paid 3 days. We recommend cancelling at least a few hours before the renewal moment, so that the cancellation is registered before the payment is initiated.
3.4. The ₴149 trial payment is itself covered by section 2: if you want it back, you have 14 days from the date it was charged.
3.5. If a renewal was charged after the trial and you did not intend to continue, write to support@aistep.app — that renewal falls squarely inside the 14-day window in section 2 and we refund it.
3.6. A trial in the app. If a free trial or an introductory price was offered in the App Store or Google Play, its terms are set by the store's offer and shown before the purchase. To avoid the charge after such a trial, cancel the subscription in the store settings at least 24 hours before the trial ends (Terms, clause 6.13.4); a charge that has already been made is refunded under section 14.
4.1. Cancellation switches off future charges. A refund returns money already taken. They are separate actions, and you may need one, the other, or both.
4.2. How to cancel: at any time, yourself — Profile → "Subscription" → "Cancel subscription". No phone calls, no explanatory letters, no "contact support to cancel" maze.
4.3. After cancellation, your access remains active until the end of the period you already paid for — you do not lose the days you bought. No further payments are taken after that.
4.4. Cancelling does not automatically refund the current period. If you also want the money for the current period back, ask us: within the 14-day window under section 2 as of right, and otherwise under section 8.
4.5. If for any reason the in-app cancellation of a subscription bought on the website does not work for you, write to support@aistep.app and we will cancel the subscription manually. A technical failure on our side will never be used to keep charging you.
4.6. A subscription bought in the App Store or Google Play is cancelled in the subscription settings of your Apple ID or Google account — the "Manage subscription in the store" button in the "Subscription" section takes you there. We cannot cancel it on your behalf, and deleting the app or the account does not cancel it (Terms, clause 6.13.5).
5.1. Send an e-mail to support@aistep.app (subject line: "Refund"). Please include:
5.2. You do not need to send us your card number, the CVV, a photo of the card, or bank statements. We never ask for card details — we do not receive or store them (see section 6). Anyone asking you for a CVV in the name of AI STEP is not us.
5.3. Timeline:
| Step | Timeframe |
|---|---|
| We reply and confirm the outcome | up to 3 business days from receiving your request |
| We initiate the refund through WayForPay | immediately after we confirm the refund |
| Money is back on your card | no later than 14 days from the day we receive your request, usually 3–5 banking days after we confirm |
5.4. The final crediting of the money is executed by the payment provider and your card-issuing bank; the last leg of the timing is their processing speed, not ours. If the money has not arrived after 14 days, write to us and we will chase it with the acquirer and give you the transaction reference.
5.5. Data we use to process your request. To identify the payment we use your account e-mail, the payment date, amount, plan and status from your payment history, and we pass the necessary transaction identifiers to WayForPay to execute the refund (for a Google Play purchase, we use the order number to issue the refund through Google Play). Account, subscription and payment-history data are stored in Supabase (EU hosting, Frankfurt). We do not sell personal data to third parties, and we do not share your refund correspondence with anyone who is not needed to process the refund. Details of how we handle personal data — including your GDPR rights if you are in the EEA or the UK — are in our Privacy Policy.
5.6. Refunds are made to the person who paid, into the same payment instrument. We cannot pay a refund to a third party's card.
5.7. This section describes requests for payments made on the website through WayForPay. For a purchase through Paddle, see section 16; for a purchase in the App Store or Google Play, see section 14; for a Google Play purchase older than 48 hours, include in your e-mail the order number from the Google Play receipt.
6.1. A refund is always made by the same method you used to pay. A payment on the website by a customer in Ukraine was taken by WayForPay from your Visa or Mastercard, so the refund goes back through WayForPay to that same card, in Ukrainian hryvnia (₴). A payment through Paddle is refunded by Paddle to the same payment method, in the currency you paid in (section 16).
6.2. We do not refund in cash, in crypto, to another person's card, or as "store credit" instead of money — unless you yourself explicitly prefer an alternative we are able to offer (for example, extending your paid period instead of taking the money back).
6.3. We do not receive or store your card number or CVV. That data is processed by WayForPay. Technically this means we can send a refund back to the card used for the original transaction, but we cannot move money to any other destination.
6.4. If the card has been closed, expired or reissued since the payment, the refund is still initiated to that card: in most cases the issuing bank credits the money to the account behind it. If your bank returns the refund, contact us and we will look for a lawful alternative together with the acquirer.
6.5. We do not charge any fee, commission or "processing cost" for issuing a refund, and we do not deduct anything from the refunded amount. Currency-conversion differences applied by your own bank on a foreign-currency card are outside our control.
6.6. Purchases in the iOS or Android app are refunded by the store you paid through, under its own rules, to the payment method of your Apple ID or Google account. The request goes to the store: Apple — reportaproblem.apple.com, Google Play — support.google.com/googleplay/answer/2479637. Details are in section 14. If something does not work, write to support@aistep.app and we will help with the request.
We would rather say yes than no. These are the cases where we decline:
7.1. The access has been fully used. The programme has been completed and/or the completion certificate (the internal service badge described in 1.6) has been issued for the paid content. At that point you received in full what you paid for.
7.2. Substantial consumption after the 14-day window. The 14 days have passed and you have worked through a substantial part of the paid content, and there is no fault on our side under sections 8–9.
7.3. Breach of the Terms of Service — in particular sharing or reselling account access, using one account for several people, circumventing payment or access restrictions, automated scraping or bulk extraction of lessons and prompts, or misuse of the AI features. In these cases the subscription may be terminated without a refund, in accordance with our Terms.
7.4. Repeated abuse of refunds — for example a pattern of subscribing, consuming content and requesting a refund, or a series of refunded accounts registered by the same person on different e-mail addresses. We may decline a further refund and refuse a new subscription to that person — only for confirmed fraud or a repeated "pay, refund, pay again" cycle.
7.5. Facts we can verify are misrepresented in the refund request (for example, a claim that the service was inaccessible when the logs show normal use).
7.6. Dissatisfaction with the outcome, not with the service — see 1.4: we do not guarantee income, and a lack of income after the 14-day window is not a defect. This clause never overrides sections 2, 8 or 9.
7.7. If we decline, we tell you why, in plain language, in writing, within the same 3 business days — and we tell you what you can do next (section 10, and your right to raise the matter with consumer-protection authorities or a court under the law of Ukraine or, where applicable, your local law).
8.1. General rule. Inside the 14-day window (section 2) you get a full refund of the payment. Outside it, subscription periods are not automatically pro-rated: if you cancel mid-period, you keep the access until the end of the paid period (clause 4.3) rather than receiving cash back for the unused days.
8.2. When we do pro-rate. If the service was unavailable through our fault for a meaningful part of a paid period, we refund proportionally to the affected time — or, at your choice, extend your paid period by an equivalent amount (see section 9).
8.3. By agreement. On long plans (annual in particular), if you cancel well into the period and none of the grounds above apply, write to us. We can agree a partial refund of the clearly unused remainder or another fair solution. This is a good-will mechanism: we look at how much of the content you actually consumed and at how long the paid period still has to run, and we tell you openly what we can offer.
8.4. A partial refund closes the subscription for the refunded remainder: after the refunded portion begins, access to the paid content ends.
8.5. If you received a discount (discount wheel, final offer), a partial refund is calculated from the amount you actually paid, in proportion to the unused part of the period.
9.1. If AI STEP was not working through our fault — the service or a paid feature was unavailable, your progress was lost, payment was taken but access was not granted — we fix it, and then either extend your paid period by at least the affected time or refund the money, at your choice.
9.2. If a payment was taken twice for the same period, or the amount charged differs from the amount shown to you before payment, we refund the difference or the duplicate in full. This applies regardless of the 14-day window.
9.3. What is not an outage on our side: your own internet connection or device problems; restrictions imposed by your network or country; and the intrinsic limitations of generative AI described in 1.5 (an AI answer you consider unhelpful or wrong is not a service outage). Genuine unavailability of the AI Mentor or the AI tools, on the other hand, is covered by 9.1.
9.4. Report the problem to support@aistep.app with the approximate date and time and, if possible, a screenshot. This lets us match it against server-side records and settle the matter quickly.
10.1. You have the right to dispute a card transaction with your bank. We are not taking that right away — we are telling you honestly that it is faster and simpler to come to us first.
10.2. Why: we take the payment directly through WayForPay, so we can issue a refund ourselves as soon as we agree on it — normally 3–5 banking days on the card. A bank dispute is a formal procedure between banks and the acquirer: it typically takes weeks, involves paperwork and evidence from both sides, and its outcome is decided by the payment system, not by us or by you.
10.3. Our commitment: if your case falls under section 2, 8 or 9, we resolve it without any dispute — no waiting for a verdict, no evidence packages.
10.4. What happens if a chargeback is opened. When we receive notice of a dispute for a payment, access to the paid features is suspended until the matter is settled, because the same payment cannot simultaneously be under dispute and funding active access. We do not delete your account or your learning progress because of a dispute.
10.5. If a chargeback is opened for a payment we have already refunded (or are in the middle of refunding), let us know immediately so that the refund is not duplicated. Where a duplicate reaches you, we will ask you to return the excess amount.
10.6. Using your right to dispute a payment with your bank is not treated as abuse and does not by itself lead to a refusal of future subscriptions; only confirmed fraud or a repeated "pay, refund, pay again" cycle falls under 7.4.
11.1. Refunds, cancellations, billing questions, technical problems: support@aistep.app.
11.2. Seller and service provider: individual entrepreneur (FOP) Riasna Sofiia Volodymyrivna, taxpayer ID (RNOKPP) 3872001402, 08205, Ukraine, Kyiv region, Bucha district, Irpin, Kobylianskoi Olhy St., building 1v/9, apartment 16, phone +380 75 245 00 87.
11.3. We reply to a refund request within 3 business days and always in writing, so that you have a record of what we agreed.
11.4. Write from the e-mail address of your account where possible — it is the fastest way for us to identify the payment without asking you for extra personal data.
11.5. We do not require you to call anyone, submit a paper form, or explain yourself to a retention agent in order to cancel or to get a refund. You cancel yourself in the app; you ask for a refund with one e-mail.
12.1. This Policy is governed by the law of Ukraine. Nothing in it limits your mandatory consumer rights, including the mandatory consumer-protection rights of your country of residence if you are in the EEA or the UK.
12.2. The Ukrainian-language version prevails in the event of any discrepancy with this English translation.
12.3. We may update this Policy — for example if plans, prices or payment flows change. The current version is always published in the service with its effective date. Changes are not applied retroactively: a refund request is assessed under the version of this Policy that was in force on the date of your payment.
12.4. This Policy is read together with our Terms of Service and Privacy Policy. Where a refund question is not covered here, the Terms of Service and the law of Ukraine apply.
13.1. If you are a consumer living in the EU, another country of the European Economic Area or the United Kingdom, the law gives you the right to withdraw from the contract within 14 days of the day it was concluded (the day you took out the subscription), without giving any reason.
13.2. Courses (digital content). For the lessons and course materials, you lose the right of withdrawal if you expressly asked us to open access immediately, before the 14 days are over, acknowledged that you thereby lose your right of withdrawal, and we sent you an e-mail confirming this.
13.3. AI Mentor (digital service). If you asked us to start providing the service immediately and then withdraw within the 14 days, you pay only an amount proportionate to the service provided up to the moment you informed us of your withdrawal.
13.4. Our guarantee still applies. Our voluntary 14-day no-questions refund (section 2) works independently of this section: if you meet its terms, we refund you under it even if the statutory right of withdrawal has already been lost.
13.5. How to withdraw. Send us a clear statement that you are withdrawing from the contract — by e-mail to support@aistep.app or using the model form below (you do not have to use it). You meet the deadline if you send your statement before the 14 days are over.
13.6. Where the right of withdrawal applies, we refund the payments received from you (taking clause 13.3 into account) without undue delay and no later than 14 days from the day we receive your statement, using the same means of payment you used (section 6).
13.7. Purchases through the App Store or Google Play. If you bought the subscription in the iOS or Android app, withdrawal and refunds follow the rules of the respective store (section 14). If you bought through Paddle, send your withdrawal statement to Paddle through the link in the receipt or to support@aistep.app — we pass it on to Paddle; the refund is made by Paddle (section 16).
13.8. Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):
(*) Delete as appropriate.
14.1. Who refunds. When you buy a subscription inside the iOS or Android app, the payment is taken by Apple (App Store) or Google (Google Play), and the money is received by the store. A refund for such a purchase is therefore decided and paid by the store, under its rules, to the payment method of your Apple ID or Google account. Our voluntary 14-day guarantee (section 2), requests and refunds through WayForPay (sections 5–6), partial refunds and money back for our technical faults (sections 8–9) and the rules on bank disputes (section 10) apply to payments made on the website through WayForPay; purchases through Paddle are covered by section 16.
14.2. App Store (Apple). We cannot refund an App Store purchase ourselves — only Apple can. Request a refund at reportaproblem.apple.com: sign in with your Apple ID, choose to request a refund and select the AI STEP subscription. Apple decides on the request under its own policies.
14.3. Google Play. Within 48 hours of the purchase, you can request a refund directly in Google Play (support.google.com/googleplay/answer/2479637). After 48 hours, Google suggests contacting the developer: write to support@aistep.app from the e-mail of your AI STEP account and include the order number from the Google Play receipt (it starts with "GPA."). We review the request and, if we agree to the refund, issue it through Google Play; the money is returned by Google to the payment method of your Google account, and the timing depends on Google and your bank. After a refund, paid access for the refunded period ends.
14.4. Cancellation is not a refund. Cancelling a store subscription (clause 4.6) stops future charges, and access remains until the end of the paid period. A charge that has already been made is refunded only on a request under 14.2–14.3.
14.5. Consumers in the EU, the EEA and the UK. The statutory right to withdraw from a purchase made in the App Store or Google Play is exercised with the store, under its terms: with Apple — through reportaproblem.apple.com; with Google — through the refund request or the withdrawal form in Google Play. Section 13 describes withdrawal for purchases made on the website.
14.6. Paid, but no access. If the store charged you but access did not open, first tap "Restore purchases" on the payment screen. If that does not help, write to support@aistep.app with the purchase date and the order number from the store receipt: we will restore access or help you get a refund from the store.
14.7. Two subscriptions. If you have both a subscription bought on the website and one bought in the store, write to us and we will help you stop the one you do not need. The website payment is refunded by us under section 2; the store purchase — by the store under 14.2–14.3.
14.8. Disputes with your bank. For a purchase in the store, the charge on your card is made by Apple or Google, so a bank dispute over it is handled with them rather than with us. A refund request under 14.2–14.3 is usually faster.
15.1. Besides the subscription, the service may sell one-off purchases: credit packs ✦, single courses and certificates (Terms, section 26). It is a one-time payment: it does not renew automatically.
15.2. A credit pack bought on the website. If you withdraw from the purchase within 14 days of it, we refund the value of the unused credits of that pack: an amount proportionate to the number of credits that remain in your balance of purchased credits (but not more than the number bought with that purchase). Credits already used are not refunded. The monthly credits that come with your subscription are not part of such a purchase.
15.3. A course, a certificate and other one-off purchases on the website. Refunds follow the law and this Policy (for consumers in the EU, the EEA and the UK, also section 13).
15.4. How to ask. As in section 5: write to support@aistep.app with your account e-mail and the date and amount of the purchase. We reply within 3 business days; we refund by the same method you paid with (section 6), no later than 14 days from the day we receive your request.
15.5. Purchases in the apps and through Paddle. A pack, a course or a certificate bought in the App Store or Google Play is refunded by the store under its rules (section 14); one bought through Paddle is refunded by Paddle under section 16.
15.6. Deleting your account. Purchased credits, courses and certificates disappear with the account. If you are still entitled to a refund of the value of unused credits (clause 15.2) and want to use it, write to us before you delete the account: afterwards we cannot find your balance. Deleting the account is not in itself a request for a refund.
15.7. Ending the agreement for a reason other than your breach. If we end the agreement for a reason other than your breach, unused purchased credits are refunded as provided by law and this Policy (Terms, clause 26.9).
16.1. Who sells and who refunds. For customers outside Ukraine, orders on the website are processed by our online reseller Paddle.com, the Merchant of Record for such orders: Paddle takes the payment, issues the receipt and handles customer service and refunds for them. Depending on your country, the seller of record is Paddle.com Inc. (United States), Paddle.com (Canada) Ltd. (Canada) or Paddle.com Market Limited (rest of the world). Paddle's Checkout Buyer Terms apply to these purchases (Terms, clause 6.15).
16.2. 14 days, no conditions. Any payment made through Paddle — the first payment, a renewal or a one-off purchase — is refunded in full on your request made within 14 calendar days of that payment. No reasons are required, and the amount of content you have used does not matter: the conditions of clause 2.3 do not apply to purchases through Paddle. Each payment has its own 14-day window.
16.3. How to ask. Use the link in the receipt e-mail from Paddle, Paddle's customer portal, or write to support@aistep.app from the e-mail of your account with the date and amount of the payment — we pass your request to Paddle. The refund is paid by Paddle to the payment method you paid with, in the currency you paid in; the time it takes to reach you depends on Paddle and your bank. After a refund, paid access for the refunded period ends.
16.4. After 14 days. A duplicate charge, a charge after you had cancelled, a charge higher than the amount shown to you at checkout, and a period during which the service did not work through our fault (section 9) are refunded through Paddle regardless of the 14-day window. In other cases outside the window, section 8 applies, and the refund is paid through Paddle.
16.5. How to cancel. Profile → "Subscription" → "Cancel subscription"; or the link in the receipt from Paddle (its customer portal); or an e-mail to support@aistep.app. Access remains until the end of the paid period; cancelling is not a refund (section 4).
16.6. Consumers in the EU, the EEA and the UK. Your statutory right of withdrawal and your other consumer rights (section 13) are preserved for purchases through Paddle. Where this section and the law give you different levels of protection, the higher level applies.
16.7. Disputes with your bank. The charge on your card for a purchase through Paddle is made by Paddle, so a bank dispute over it is handled with Paddle. A request under 16.3 is faster: it is resolved without a dispute.