Version date: {{ДАТА}}
Service provider: {{ФОП/ТОВ, ІПН/ЄДРПОУ, адреса}} (Ukraine)
Contacts: support@aistep.app · {{ТЕЛЕФОН}}
Governing law: law of Ukraine. For users located in the EEA or the UK, the GDPR applies in addition.
This is the English version of our Terms. It is provided for the convenience of international users. The Ukrainian version is the legally prevailing one — if the two differ in meaning, the Ukrainian text governs.
Please read section 12 (AI disclaimer) and section 13 (no income guarantees) even if you skip everything else. They describe what AI STEP actually is and what it is not.
1.1. This document is a public offer (a proposal to enter into an agreement addressed to an unlimited number of persons) to use the AI STEP web service. It is governed, among other acts, by the Law of Ukraine "On Electronic Commerce", the Law of Ukraine "On Protection of Consumer Rights", the Law of Ukraine "On Personal Data Protection" and the Law of Ukraine "On Copyright and Related Rights".
1.2. The parties to this agreement are:
1.3. Acceptance. You accept this offer, in full and without reservations, by any of the following actions, whichever happens first:
1.4. From the moment of acceptance, this document has the force of an agreement concluded in electronic form. No paper copy and no handwritten signature are required. You can save or print this page at any time; the current version is always published in the service.
1.5. If you do not agree with any part of these Terms — do not accept the offer and do not use the service. Partial acceptance is not possible.
1.6. Related documents that form part of this agreement: the Privacy Policy and the Refund Policy. Both are published in the service and referenced in sections 8 and 20 below.
2.1. Provider: {{ФОП/ТОВ, ІПН/ЄДРПОУ, адреса}}.
2.2. Tax / registration number and registered address: as stated in clause 2.1.
2.3. E-mail for any question, claim, refund request or data request: support@aistep.app.
2.4. Phone: {{ТЕЛЕФОН}}.
2.5. E-mail is our primary channel. It is written, it leaves a record, and it is the fastest way to reach a human who can actually resolve a billing or refund question.
3.1. We grant you paid or free access (depending on the plan) to the AI STEP web service — an online educational product about earning money with the help of artificial intelligence, delivered by subscription.
3.2. Access includes:
3.2.1. Learning programs — 3 programs containing 16 courses and 64 lessons. Each lesson is built as a sequence: theory text → practical task → quiz.
3.2.2. Course certificates — internal completion badges issued inside the service. See clause 13.5: this is not a state-recognised or accredited diploma.
3.2.3. AI Mentor — a chat assistant that answers your questions in the context of the learning material.
3.2.4. AI tools — a set of ready-made prompts for practical tasks (for example: writing a post, writing an e-mail, building a content plan, and similar).
3.2.5. Progress and streak tracking — your completion status, statistics and daily streak.
3.3. Format. AI STEP is a self-paced web service. You go through the material yourself, at your own speed, from a browser. There are no live classes, no personal tutor, no scheduled cohorts, no mentoring calls, no job placement and no physical goods or shipments.
3.4. Free part. The first course of our flagship program is available free of charge. All remaining content and features are available under a paid subscription.
3.5. The service is delivered "as functioning at the moment of use". We develop the product: lessons may be updated, improved, re-ordered or replaced, and features may be added. We will not, however, remove a paid feature that formed the core of your plan without notifying you (see section 18).
4.1. AI STEP is intended for persons aged 18 and over. This is a paid product about generating income, and we deliberately do not address it to minors.
4.2. By accepting this offer you confirm that you are at least 18 years old and have full legal capacity to enter into this agreement.
4.3. We may terminate access to an account if we establish that it belongs to a person under 18. In that case we refund the unused part of the payment.
4.4. To use the service you need: a device with a modern browser, a stable internet connection, and a valid e-mail address. Your internet access and your device are your own responsibility (clause 15.5).
5.1. To use the service you create an account with an e-mail address and a password. You may also provide a name — this is optional and used only to address you inside the product.
5.2. Your password is stored only as a cryptographic hash, managed by our authentication provider (Supabase Auth). We do not see and cannot recover your password in plain text — we can only help you reset it.
5.3. You are responsible for keeping your credentials confidential and for everything done through your account.
5.4. If you suspect that your account has been accessed by someone else — change the password immediately and notify us at support@aistep.app. We will help secure the account.
5.5. One account per person. An account is personal. Sharing login details, transferring, selling or renting the account, or using one account for several people is prohibited (see also clause 9.4).
5.6. Providing a false e-mail address is not in your interest: password recovery, payment receipts and refund correspondence all go to that address.
6.1. Payment method. All payments are processed directly through WayForPay — a Ukrainian acquiring provider — using Visa or Mastercard payment cards. Payments do not go through the App Store or Google Play. This has a practical consequence for you: refunds and cancellations are handled by us directly, not by an app store, and you do not need to deal with any third-party platform.
6.2. Currency. All prices are in Ukrainian hryvnia (₴). If your card is issued in another currency, your bank converts the amount at its own rate and may apply its own fees — we do not control and do not receive those.
6.3. Card data. We never receive and never store your card number, expiry date or CVV. Card details are entered on the payment page of WayForPay and processed on its side.
6.4. Plans and prices:
| Plan | Promotional price | Regular price |
|---|---|---|
| Annual | ₴2999 | ₴5999 |
| Monthly | ₴1349 | ₴1899 |
| Weekly | ₴499 | ₴699 |
| Trial access — 3 days | ₴149 | ₴149 |
6.5. Trial access. Trial access costs ₴149 and lasts 3 days. When the 3 days end, the subscription renews automatically at the price of the corresponding plan shown to you at checkout. This is stated on the payment screen before you pay, not afterwards.
6.6. Auto-renewal is enabled by default for every paid plan, including trial access. At the end of each paid period, the next period is charged automatically to the same card, at the price of your plan, until you cancel.
6.7. What we disclose before you pay. On the payment screen, before the charge, you always see: the exact amount, the currency, the plan and its duration, the fact that the subscription renews automatically, and the price of the next renewal. If any of this is unclear to you at the moment of payment — do not pay, and write to us instead.
6.8. Next charge date. Inside the service, in the "Subscription" section, you can see your current plan, its status, the date of the next charge and its amount, at any time.
6.9. Discounts and offers. We use promotional prices with a real deadline; a discount wheel with genuine randomness in the range of 5–30%, the result of which is actually applied to your price; and a final offer that may be shown if you decide to leave. A discount applies to the payment and period for which it was granted, unless the offer expressly states otherwise. We do not display fake countdowns or fake "original" prices.
6.10. Price changes. We may change plan prices. A new price:
If you do not accept a new price, you cancel the subscription before the next charge (section 7) and keep access until the end of the period you already paid for.
6.11. Failed charges. If a renewal charge fails (insufficient funds, expired or blocked card, bank refusal), paid access may be suspended until payment succeeds. We may retry the charge and notify you. We do not charge any penalty or "reactivation" fee.
6.12. Receipts. Payment confirmations are available in the "Subscription" section and/or are sent to your e-mail. On request to support@aistep.app we will send you the payment history for your account (date, amount, plan, status — without any card details).
7.1. You can cancel auto-renewal at any time, yourself, in one tap — in the service, in the "Subscription" section.
7.2. No calls, no e-mails, no explanations, no retention interviews. We do not require you to write us a request in order to cancel, and we do not hide the cancel button.
7.3. After cancellation, access remains active until the end of the period you have already paid for. Cancelling does not cut off your access in the middle of a paid period.
7.4. There are no penalties, fees or charges for cancelling.
7.5. Cancelling auto-renewal is not the same thing as a refund. Cancellation stops future charges; a refund returns money already paid. Refunds are covered in section 8 — the two can be requested independently.
7.6. If, for any technical reason, the in-app cancellation does not work for you — write to support@aistep.app. We will cancel the renewal manually and, if a charge occurred because of that failure, we will refund it.
7.7. You can also ask us to delete your account. Deletion is handled as described in the Privacy Policy.
8.1. Refunds are governed by our Refund Policy, published in the service. It is part of this agreement. Below is its essence.
8.2. 14 days, no reasons asked. Within 14 calendar days of a payment, we refund it on your request, without asking why, provided you have not consumed a substantial part of the content covered by that payment. "Substantial part" means the situation where the point of the purchase has effectively already been delivered — for example, most of the lessons of the paid plan have been completed. We assess this honestly and in your favour in borderline cases.
8.3. After 14 days, refunds are handled in accordance with the applicable requirements of the Law of Ukraine "On Protection of Consumer Rights" and other Ukrainian legislation — in particular where the service was not provided, was provided improperly, or was charged in error.
8.4. Always refunded, regardless of the 14-day window: a duplicate charge; a charge after you had already cancelled auto-renewal; a charge in an amount higher than the one disclosed to you before payment; a case where paid access was not actually granted.
8.5. How to request. Write to support@aistep.app from the e-mail address of your account. Tell us the payment date and amount. Nothing else is required.
8.6. How the money comes back. A refund is made by the same method used for payment — back to the same card via WayForPay. We do not offer refunds in cash, to a different card, or as internal credit instead of money.
8.7. Timing. Up to 14 calendar days from the moment we accept the request; in practice usually faster. The final crediting time on your side depends on your bank.
8.8. A word about chargebacks. You always have the right to dispute a charge with your bank. But we say it plainly: writing to us is faster and simpler than opening a bank dispute. A dispute takes weeks, requires paperwork from you, and can end with your card being blocked for the service. We can process the same refund in days, and we do not require you to justify yourself. Please try us first.
8.9. Where a payment was made with a discount, the amount actually paid is what gets refunded.
9.1. Access to AI STEP does not transfer ownership of anything. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the content and features of the service for your personal, non-commercial learning, for the duration of your valid access.
9.2. You may: study the lessons; complete the practical tasks; apply what you have learned in your own work or business; save reasonable personal notes and materials generated for you by the AI tools.
9.3. You may not:
9.4. Access is granted to one person — you. Providing your account to third parties, using a single account by a group, a team, a family or a class, is a violation of this licence.
9.5. The licence terminates automatically when your access ends or if you materially breach these Terms (see section 19).
9.6. Applying the skills you learned in your own commercial activity is not a breach of clause 9.3 — that is exactly the point of the product. What is prohibited is redistributing our material, not using your own results.
10.1. All rights to the service and its components belong to the Provider or are used by it lawfully: the texts of lessons and practical tasks, quizzes, the structure and methodology of the programs, the prompt library of the AI tools, the interface, design, graphics, source code, databases, and the AI STEP brand, name and logo.
10.2. These objects are protected by the Law of Ukraine "On Copyright and Related Rights" and international treaties. Nothing in these Terms should be read as transferring rights to them.
10.3. Use of the AI STEP name or logo in advertising, in domain names, in product names or in a way that suggests partnership or endorsement requires our prior written consent.
10.4. If you believe that content in the service infringes your rights — write to support@aistep.app with a description of the material and of your right. We will review the notice and, if the claim is justified, remove or replace the material.
11.1. "Your content" means everything you enter into the service: quiz answers, notes, practical work, and the texts of your requests to the AI Mentor and the AI tools.
11.2. Your content remains yours. Results generated for you by the AI tools may be used by you freely, including commercially — bearing in mind clause 12 and the fact that AI-generated text may be non-unique.
11.3. You are responsible for what you enter. Do not put into the chat or the tools:
11.4. Licence to us — only to deliver the service. You grant us the right to store, process and transmit your content solely in order to make the service work: to save your progress, to show your history, to send your prompt to the AI provider and return the answer to you, to provide support, and to comply with legal obligations. Nothing more.
11.5. We do not use your conversations and prompts to train AI models — neither our own nor third-party ones. Your dialogue with the AI Mentor is not training material.
11.6. What is transmitted to the AI provider: only the text of your request and the interface language code. Not your name, not your e-mail, not payment data, not device identifiers, not geolocation. See section 20 and the Privacy Policy.
11.7. We may review content in a specific account where it is necessary to investigate a breach of section 14, a security incident, or a lawful request from an authorised body.
12.1. The AI Mentor and the AI tools work on a large language model provided by a third party — currently OpenAI and/or Anthropic. The answers are generated automatically. No human reviews them before you see them.
12.2. AI answers may be inaccurate, outdated, incomplete or entirely invented. A language model can state a false fact with complete confidence, cite a source that does not exist, invent a figure, a name, a law or a quotation. This is a property of the technology, not a malfunction of our service.
12.3. Verify anything important before you act on it — especially numbers, dates, names, prices, legal requirements, technical instructions and anything you intend to publish or send to a client.
12.4. The AI does not provide medical, legal or financial advice, and it is not a doctor, a lawyer, an accountant, a tax adviser or an investment adviser. Anything the AI says on such topics is general text, not professional advice. For matters of health, law, taxes or money, consult a qualified professional.
12.5. Do not rely on AI answers for decisions that affect other people — employees, clients, patients, children, contract counterparties. The responsibility for such a decision is yours, not the model's.
12.6. Do not enter into the AI what you would not want processed by a third-party provider (clause 11.3).
12.7. The AI Mentor answers within the topic of the service. It may decline requests that are outside that topic or that are unlawful. AI features depend on external providers and may be temporarily unavailable or may change (clause 15.2).
13.1. AI STEP is an educational product. We teach skills — working with AI tools, applying them to practical tasks, structuring your own work. That is what you pay for.
13.2. We do not guarantee income, earnings, clients, orders, sales, employment or any specific financial result. Not in any amount, not within any timeframe, not "at least something".
13.3. Your result depends on factors that are outside our control: how much effort and time you actually put in, your starting skills and experience, your niche, your market, competition, demand, the economic situation, and plain luck. Two people can complete the same course and get entirely different outcomes.
13.4. Any figures, examples, cases or income references that appear anywhere in the service or in marketing materials are illustrations of what is possible, not a promise and not an average. They are not an offer of work and not a projection of your personal result. Nothing in AI STEP is investment advice or a recommendation to invest money.
13.5. Certificates. A certificate in AI STEP is an internal badge confirming that you completed a course inside our service. It is:
You may show it as evidence of having completed our course — and only in that meaning.
13.6. We do not act as an employment agency and do not provide job placement services.
14.1. It is prohibited to:
14.1.1. gain or attempt to gain unauthorised access to the service, other users' accounts, our servers, databases or administrative functions;
14.1.2. circumvent technical restrictions, usage limits of the AI features, access controls or payment — including creating multiple accounts to obtain free or trial access repeatedly, exploiting bugs in billing, or using stolen or third-party cards;
14.1.3. use automated means — bots, scrapers, crawlers, scripts — to collect, copy or export content, or to send requests to the AI features at abnormal volume;
14.1.4. upload or distribute malicious code, or take actions that create excessive load, disrupt or degrade the service (including DoS-type activity);
14.1.5. reverse-engineer, decompile or attempt to extract the source code, the prompt library or the internal logic of the service, except where such action is expressly permitted by law;
14.1.6. use the service in violation of the law of Ukraine or of the law applicable to you;
14.1.7. use the service or its AI features to create content that incites hatred, violence or discrimination, that constitutes harassment or threats, or that is sexual content involving minors;
14.1.8. use the service, its materials or its AI features to deceive other people — to build fraudulent schemes, fake earning offers, phishing, spam, fake reviews, fake documents or fake credentials, including fabricating certificates on our behalf;
14.1.9. impersonate the Provider, its staff or another user;
14.1.10. resell access or content in breach of section 9.
14.2. Consequences of a breach are set out in section 19.
15.1. We do our best to keep AI STEP available around the clock, but we do not guarantee uninterrupted or error-free operation. The service is provided as it functions in practice, within reasonable limits of our technical capability.
15.2. Interruptions may be caused by: planned maintenance and updates; failures or changes on the side of providers we depend on (hosting and database, the payment provider, the AI providers, CDN); incidents at internet or power infrastructure level; circumstances under section 17.
15.3. Where a significant interruption is planned and foreseeable, we try to schedule it at low-load hours and to notify you in advance in the service and/or by e-mail.
15.4. If, through our fault, paid access was unavailable for a significant period, write to support@aistep.app — we will extend your paid period by the affected time or refund the corresponding part.
15.5. Your internet connection, browser, device and their settings are your responsibility. We are not liable for problems caused solely by your equipment, network, provider or by blocking on your side.
15.6. For rendering, the interface loads the CanvasKit component from Google's CDN. Interface fonts are bundled locally — Google Fonts is not used at runtime.
16.1. AI STEP provides access to educational content and AI features. We are not liable for the decisions you make and the actions you take based on that content or on AI answers, nor for their financial, business or other consequences (see sections 12 and 13).
16.2. To the extent permitted by applicable law, our total liability under this agreement is limited to the amount you actually paid for the current paid period during which the event giving rise to liability occurred.
16.3. To the extent permitted by applicable law, we are not liable for indirect losses: lost profit, lost expected income, lost opportunities, loss of clients, reputational harm, or the cost of substitute services.
16.4. Important reservation. Clauses 16.2 and 16.3 do not limit and do not exclude:
If any provision of this section conflicts with a mandatory rule of law protecting you, the rule of law prevails and the rest of the section remains in force.
16.5. We are not liable for the content of third-party resources that may be mentioned in the lessons, or for third-party tools you decide to use in your own practice.
17.1. Neither party is liable for a failure or delay in performing its obligations if it was caused by force majeure — extraordinary and unavoidable circumstances beyond that party's control.
17.2. Given the reality in which we operate, force majeure expressly includes: hostilities, armed aggression, shelling and their consequences; martial law and measures adopted under it; air alerts; damage to infrastructure; power outages, blackouts and scheduled load-shedding; failures of communication and internet networks; as well as natural disasters, fires, epidemics, acts of public authorities that make performance impossible, and large-scale failures of providers on whom the service depends.
17.3. While such circumstances last, the affected party's obligations are suspended. We will inform you about a significant interruption in a way that is available to us at that moment.
17.4. If, due to force majeure, paid access is unavailable for a significant time, on your request we will extend the paid period by the affected time or refund the corresponding unused part. Force majeure is not a reason for us to keep money for a service that was not delivered.
18.1. We may amend these Terms — for example when the product changes, when legislation changes, or when we replace a provider.
18.2. The current version is always published in the service and carries a version date (at the top of this document). The date changes whenever the text changes.
18.3. We notify you of changes in the service and/or by e-mail. Continuing to use the service after a change takes effect means you accept the new version. If you do not accept it — stop using the service and cancel the subscription; the paid period already purchased remains yours (clause 7.3), and section 8 applies to refunds.
18.4. Material changes affecting money — prices, the billing structure, the composition of paid plans, the refund rules — take effect only after prior notice and only from your next billing period. We never apply such a change retroactively to a period you have already paid for.
18.5. Purely technical corrections (typos, clarified wording, updated contact details) may take effect upon publication.
19.1. You may stop using the service at any time: cancel auto-renewal (section 7) and, if you wish, request account deletion.
19.2. We may restrict, suspend or terminate access in the event of: a material breach of section 9 (licence) or section 14 (prohibited use); fraudulent or unlawful payment activity; actions that threaten the security of the service or other users; a breach of clause 4.1 (age).
19.3. Where circumstances allow, we will first warn you and give you an opportunity to remedy the breach. Where the breach is serious and obvious (attacks, fraud, mass distribution of content, use of the service to deceive others), access may be terminated immediately.
19.4. On termination in good faith. If we terminate access and you acted in good faith — that is, the situation is not the result of your deliberate breach — we refund the unused part of the payment, proportionally to the remaining paid period.
19.5. On termination for a deliberate material breach (in particular clauses 9.3, 14.1.2, 14.1.8) the paid amount is not refunded, to the extent this does not conflict with mandatory consumer protection rules.
19.6. You may dispute a termination decision by writing to support@aistep.app. We will review it and give a substantiated answer. If we were wrong, we will restore access.
19.7. On termination, the licence under section 9 ends. Provisions relating to intellectual property, limitation of liability and dispute resolution survive.
20.1. How we collect, use, store and protect your personal data is described in detail in our Privacy Policy, published in the service. It is an integral part of this agreement.
20.2. In short: we collect your quiz answers (goal, experience, available time, income reference points), your e-mail, your name if you provided it, your password as a hash, your learning progress and streak, your subscription status and payment history (date, amount, plan, status — without any card details), product usage events, your interface language, and the texts of your requests to the AI.
20.3. Our data recipients are only those actually needed to run the service:
20.4. We do not sell your personal data to third parties. We do not trade it, do not rent it out, and do not hand it over to data brokers or advertising networks for their own purposes.
20.5. For users in the EEA and the UK, the GDPR applies in addition to Ukrainian law: rights of access, rectification, erasure, restriction, objection, portability and withdrawal of consent. Requests go to support@aistep.app. Details and time limits are in the Privacy Policy.
20.6. By accepting this offer you confirm that you have read the Privacy Policy.
21.1. This agreement is governed by the law of Ukraine, irrespective of your country of residence.
21.2. Step one — write to us. Before going anywhere else, send a claim to support@aistep.app describing the situation and what you want. We will review it and reply within 14 calendar days of receipt. Most questions — billing, access, refunds — are resolved at this step, without lawyers and without cost to you.
21.3. Step two — court. If we fail to reach agreement, the dispute is resolved by a court in accordance with the legislation of Ukraine.
21.4. For consumers in the EEA and the UK: clauses 21.1 and 21.3 do not deprive you of the mandatory rights and procedural protections available to you under the law of your country of habitual residence, including the right to bring proceedings before the competent court of that country where such a right is granted to you by mandatory law.
21.5. We ask you to use clause 21.2 before initiating a bank dispute over a payment — see clause 8.8 for why that is faster for you.
22.1. Severability. If any provision of these Terms is held invalid or unenforceable, that provision is deemed replaced by the closest lawful equivalent, and the remaining provisions stay in full force.
22.2. Entire agreement. These Terms, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between you and the Provider regarding the use of AI STEP and supersede any prior oral or written statements, advertising and correspondence on the same subject.
22.3. No waiver. If we do not immediately exercise a right under these Terms, that is not a waiver of it.
22.4. Assignment. You may not transfer your rights and obligations under this agreement to another person (clause 5.5). We may transfer our rights and obligations in the event of a reorganisation or transfer of the business, without any reduction in your rights, having notified you in advance.
22.5. Notices. Ours to you: through the service and/or to the e-mail address of your account. Yours to us: to support@aistep.app.
22.6. Language of versions. These Terms may be published in several languages. The Ukrainian version is the primary and legally prevailing one. Translations, including this English text, are provided for convenience; in case of a discrepancy in meaning, the Ukrainian version governs.
22.7. Headings are for navigation only and do not affect interpretation.
AI STEP · {{ФОП/ТОВ, ІПН/ЄДРПОУ, адреса}}
Questions, claims, refunds, data requests: support@aistep.app · {{ТЕЛЕФОН}}
Version date: {{ДАТА}}