Version date: 26 October 2026
Service provider: individual entrepreneur (FOP) Riasna Sofiia Volodymyrivna, Ukraine
Contacts: support@aistep.app, +380 75 245 00 87
Governing law: law of Ukraine. For users located in the EEA or the UK, the GDPR applies in addition.
This is the English version of our Terms. It is provided for the convenience of international users. The Ukrainian version is the legally prevailing one — if the two differ in meaning, the Ukrainian text governs.
Please read section 12 (AI disclaimer) and section 13 (no income guarantees) even if you skip everything else. They describe what AI STEP actually is and what it is not.
1.1. This document is a public offer (a proposal to enter into an agreement addressed to an unlimited number of persons) to use the AI STEP service — the website and the apps for iOS and Android. It is governed, among other acts, by the Law of Ukraine "On Electronic Commerce", the Law of Ukraine "On Protection of Consumer Rights", the Law of Ukraine "On Personal Data Protection" and the Law of Ukraine "On Copyright and Related Rights".
1.2. The parties to this agreement are:
1.3. Acceptance. You accept this offer, in full and without reservations, by any of the following actions, whichever happens first:
At registration and before payment, you confirm your agreement by a separate action: you tap a button next to which it is stated that tapping it means accepting these Terms and, before payment, also agreeing to the automatic renewal of the subscription.
1.4. From the moment of acceptance, this document has the force of an agreement concluded in electronic form. No paper copy and no handwritten signature are required. You can save or print this page at any time; the current version is always published in the service.
1.5. If you do not agree with any part of these Terms — do not accept the offer and do not use the service. Partial acceptance is not possible.
1.6. Related documents that form part of this agreement: the Privacy Policy and the Refund Policy. Both are published in the service and referenced in sections 8 and 20 below.
2.1. Provider: individual entrepreneur (FOP) Riasna Sofiia Volodymyrivna, taxpayer ID (RNOKPP) 3872001402, registered address: 08205, Ukraine, Kyiv region, Bucha district, Irpin, Kobylianskoi Olhy St., building 1v/9, apartment 16 (the actual address is the same).
2.2. Tax / registration number and registered address: as stated in clause 2.1.
2.3. E-mail for any question, claim, refund request or data request: support@aistep.app.
2.4. Phone: +380 75 245 00 87 — the Provider's contact number. For payments, refunds and personal data, the main and fastest channel is the e-mail above (clause 2.5).
2.5. E-mail is our primary channel. It is written, so both of us keep a record, and it is the fastest way to reach a human who can actually resolve a billing, refund or data question.
3.1. We grant you paid access to the AI STEP service — an online product for learning to work with AI tools in your job, your own business and side jobs, delivered by subscription.
3.2. Access includes:
3.2.1. Learning program — a certificate program made of courses on AI tools (as of 13 October 2026: 28 courses and 828 lessons; the current list is shown in the Service). Each lesson is a short practical task inside a chat window with an explanation and a check.
3.2.2. Course certificates — internal completion badges issued inside the service. See clause 13.5: this is not a state-recognised or accredited diploma.
3.2.3. AI Mentor — a chat where you can ask questions about the course topics and about working with AI tools, choose one of the available AI models and create images from a text description. The available models and guidance on how many credits ✦ they use are shown in the service (see also clause 11.6 and section 26).
3.2.4. AI tools — ready-made templates for everyday tasks (a post, an e-mail, a reply to a client, a short summary of a text, a content plan and similar): you type or paste your text and an AI model prepares the result.
3.2.5. Progress and streak tracking — your completion status, statistics and daily streak.
3.2.6. Credits ✦ and one-off purchases — a unit for using the AI features, plus separate courses, certificates and credit packs that can be bought apart from the subscription (section 26).
3.3. Format. AI STEP is a self-paced service: a website and apps for iOS and Android. You go through the material yourself, at your own speed. There are no live classes, no personal tutor, no scheduled cohorts, no mentoring calls, no job placement and no physical goods or shipments.
3.4. Access by subscription only. The service has no free part: the learning program, courses, lessons, certificates, the AI Mentor and the AI tools open only with an active subscription, including during a trial. The trial terms — its length and its price, if any — are shown before the purchase in the app store or on the payment page (clauses 6.5 and 6.13.3). Without an active subscription, the account gives access only to signing in, subscribing, restoring purchases, managing the subscription, the legal documents, support, notification settings, signing out and deleting the account (clause 7.9).
3.5. We develop the product: lessons may be updated, improved, re-ordered or replaced, and features may be added. We will not, however, remove a paid feature that formed the core of your plan without notifying you (see section 18).
4.1. AI STEP is intended for persons aged 18 and over. This is a paid product built for adults — about work, running your own business and side jobs — and we deliberately do not address it to minors.
4.2. By accepting this offer you confirm that you are at least 18 years old and have full legal capacity to enter into this agreement.
4.3. If we learn (from a parent or guardian, from an app store, or from other information) that an account is used by a person under 18, we will close the account and delete their answers and other data, except for records that the law requires us to keep (Privacy Policy, section 6). For payments on the website we will refund the money; for purchases in an app store, the refund goes through the store (clause 8.10).
4.4. To use the service you need: a device with a modern browser or the AI STEP app for iOS or Android, a stable internet connection, and a valid e-mail address. Your internet access and your device are your own responsibility (clause 15.5).
5.1. To use the service you create an account with an e-mail address and a password. The name we use to address you in the interface and in e-mails is entered in the quiz when you first meet the service — it is a required field.
5.2. Your password is stored only as a cryptographic hash, managed by our authentication provider (Supabase Auth). We do not see and cannot recover your password in plain text — we can only help you reset it.
5.3. You are responsible for keeping your credentials confidential and for everything done through your account.
5.4. If you suspect that your account has been accessed by someone else — change the password immediately and notify us at support@aistep.app. We will help secure the account.
5.5. One account per person. An account is personal. Sharing login details, transferring, selling or renting the account, or using one account for several people is prohibited (see also clause 9.4).
5.6. Providing a false e-mail address is not in your interest: password recovery, payment receipts and refund correspondence all go to that address.
6.1. Payment method. Payments on the website by customers in Ukraine are processed directly through WayForPay — a Ukrainian acquiring provider — using Visa or Mastercard payment cards; refunds and cancellations for such payments are handled by us directly. Payments on the website by customers outside Ukraine are processed by our online reseller Paddle.com — clause 6.15. The payment service for the website may change (section 18); the service that takes the payment is shown on the payment page before you confirm. Purchases made inside the mobile app for iOS or Android go through the in-app purchase system of the App Store or Google Play: the payment is processed by Apple or Google, the subscription is managed and cancelled in the settings of your Apple ID or Google account, and refunds for such purchases follow the rules of the respective store (we will help you with the request). The rules for purchases in the app are set out in clause 6.13.
6.2. Currency and final price. Payments on the website by customers in Ukraine are made in Ukrainian hryvnia (₴). If your card is issued in another currency, your bank converts the amount at its own rate and may apply its own fees — we do not control and do not receive those. Prices on the payment screen are final: taxes payable by the Provider are already included, and nothing is added on top. For customers outside Ukraine, the price, the currency and any taxes are shown by Paddle at checkout before you pay (clause 6.15). Purchases in the iOS or Android app are paid in the currency and at the price of the store (App Store or Google Play), as the store shows them before you buy.
6.3. Card data. We never receive and never store your card number, expiry date or CVV. Card details are entered on the payment page of WayForPay (website, customers in Ukraine), on the Paddle checkout (website, customers outside Ukraine) or in the store's purchase window (App Store, Google Play) and processed on their side. From WayForPay or Paddle we receive only the data about the transaction: the date, amount, plan, status, card type and the last 4 digits of the card number (see the Privacy Policy, clause 4.1).
6.4. Plans and prices on the website for customers in Ukraine (for customers outside Ukraine the price in your currency is shown at checkout, clause 6.15; prices in the iOS and Android apps are shown by the store, clause 6.13.2):
| Plan | Price |
|---|---|
| Annual | ₴2999 |
| Monthly | ₴1349 |
| Weekly | ₴499 |
| Trial access — 3 days | ₴149 |
Renewals are charged at the price shown to you at checkout — that is, with the discount you subscribed with (the wheel or final-offer discount, if you received one). We can change the renewal price only for the future and only after prior notice (clause 6.10).
6.5. Trial access on the website. For customers in Ukraine, trial access costs ₴149 and lasts 3 days. When the 3 days end, the subscription renews automatically at the price of the corresponding plan shown to you at checkout. This is stated on the payment screen before you pay, not afterwards. If a friend invited you, the trial lasts 14 days (section 24).
6.6. Auto-renewal. Every paid plan, including trial access, renews automatically. At the end of each paid period, the next period is charged to the same card (for a purchase in the app — by the store, to the payment method of your Apple ID or Google account, clause 6.13), at the price of your plan, until you cancel. You are told about auto-renewal before you pay, and you agree to it at the moment of payment (clause 6.7).
6.7. What we disclose before you pay, and how you agree. On the payment screen, before the charge, you always see: the exact amount, the currency, the plan and its duration, the fact that the subscription renews automatically, the price and date of the next renewal, and that you can cancel at any time yourself (Profile → "Subscription" → "Cancel subscription"). Right next to the payment button there is the sentence "By tapping '…', you accept the Terms of Use and the automatic renewal of the subscription" (the label of the button stands in place of "…"), with links to these Terms and to the Privacy Policy. Tapping that button is your agreement to the Terms and to auto-renewal; there is no separate tick-box "I agree to automatic charges" on the website. If any of this is unclear to you at the moment of payment — do not pay, and write to us instead.
6.8. Next charge date. Inside the service, in the "Subscription" section, you can see your current plan, its status, the date of the next charge and its amount, at any time. For a subscription from the App Store or Google Play, this section shows the store it was bought through instead of the amount; the amount of the next charge is shown by the store. Without an active subscription, this section shows the plans instead; the status of your subscription and the date it ended are then shown on the "Account" screen, and on request to support@aistep.app we send them by e-mail.
6.9. Discounts and offers. The prices in the table in 6.4 are the prices we sell at; there is no “regular” price from which a discount would be counted. On the payment page, the value of the annual plan is shown by comparing it with the monthly plan at the prices on that same page. The discount wheel gives everyone the same 30% discount: it always stops on it, the wheel screen says so before you spin, and the discount is actually applied to your price. A final offer may be shown if you decide to leave. The discount wheel and the final offer exist only on the website: the iOS and Android apps have neither. We do not display fake countdowns.
6.10. Price changes. Prices may change for new buyers from the day they are published. For your current website subscription:
6.11. Failed charges. If a renewal charge fails (insufficient funds, expired or blocked card, bank refusal), paid access may be suspended until payment succeeds. We may retry the charge and notify you. We do not charge any penalty or "reactivation" fee.
6.12. Receipts. Payment confirmations are available in the "Subscription" section while the subscription is active and/or are sent to your e-mail. On request to support@aistep.app we will send you the payment history for your account (date, amount, plan, status — without any card details). For purchases in the app, receipts are sent by the store (Apple or Google).
6.13. Purchases in the iOS and Android apps (App Store and Google Play). In the app, subscriptions and one-off purchases (section 26) are sold only through the in-app purchase system of the store from which you installed the app. For such purchases the following applies:
6.13.1. Payment. The payment is accepted and processed by Apple (App Store) or Google (Google Play) under their own terms — the Apple Media Services Terms and Conditions or the Google Play Terms of Service — and is charged to the payment method of your Apple ID or Google account. We do not receive your card details.
6.13.2. Price, currency and taxes. The price, the currency and the taxes included in the price or added to it under the law of your country are shown by the store in its purchase window before you confirm the purchase; you are charged the amount the store shows. The price in the app may differ from the website price. The website prices and the website trial access (clauses 6.4–6.5) do not apply to purchases in the app.
6.13.3. Trial and introductory offers. If a free trial or an introductory price is available for your plan in the store, its duration, the price after it and the fact of automatic renewal are shown in the app and in the store's purchase window before you confirm the purchase.
6.13.4. Auto-renewal. The subscription renews automatically for the same period at the price of your plan until you cancel it. The renewal is charged by the store, which may do so during the last 24 hours of the current period. To avoid the next charge — including the charge after a free trial — cancel the subscription at least 24 hours before the current period ends.
6.13.5. How to cancel. A subscription bought in the app is cancelled in the store: on iPhone or iPad — Settings → your name → Subscriptions; on Android — Google Play → your profile → Payments & subscriptions → Subscriptions. In the app, the "Subscription" section has a "Manage subscription in the store" button that opens this page. We cannot cancel a store subscription for you, and deleting the app or your AI STEP account does not cancel it. After cancellation, access remains until the end of the period you have paid for.
6.13.6. Refunds. A purchase made in the app is refunded by the store under its rules — see clause 8.10 and the Refund Policy.
6.13.7. Price changes and failed renewals. If the price of your subscription changes, the store notifies you in advance and, where its rules or the law require it, asks for your consent before the new price applies; you may cancel the subscription before the change takes effect. If the store cannot charge a renewal, it retries under its own rules; during the store's grace period, if there is one, access continues, and if the payment does not go through, paid access is suspended until it succeeds.
6.13.8. Access is tied to your AI STEP account. A purchase made in the app is linked to the AI STEP account you are signed in to at the moment of purchase: the app passes the store an internal identifier of that account, which contains neither your name nor your e-mail. Paid access then works in the apps and on the website when you sign in to the same account. It cannot be transferred to another AI STEP account.
6.13.9. Restore purchases. After reinstalling the app, changing your device or signing in again, tap "Restore purchases" on the payment screen or in the "Account" section: the app asks the store for your active subscriptions and links them to the account you are signed in to, unless the subscription is already linked to another AI STEP account. In that case, sign in to that account or write to support@aistep.app.
6.13.10. Two subscriptions. If you already have an active subscription bought on the website, you do not need to buy another one in the app — sign in to the same account. If you have ended up with two subscriptions, write to support@aistep.app: we will help you stop the one you do not need; the store purchase is refunded by the store (clause 8.10), and the website payment by us (section 8).
6.14. Record of your consent at payment on the website. You agree to the Terms and to auto-renewal by tapping the payment button (clause 6.7); for a one-off purchase, by tapping the payment button next to which it says that you accept the Terms (clause 26.7). So that we can show, in a dispute with you or your bank, what exactly you were shown and what you agreed to, when a payment on the website (a subscription or a one-off purchase) is set up our server records: the time; the version of the Terms in force at that moment (and, when the app sends them, the versions of the Refund Policy and the Privacy Policy); the amount of the first charge, the amount and period of renewal, the date of the first renewal and the length of the trial; the exact text describing the product and the renewal terms that you see on the payment service's page; the IP address, the browser type, the browser languages, the device time zone and the country derived from the IP address. When the app sends them, we also keep the exact text of the sentence next to the payment button, the button label, the language of that text and the amounts shown on the screen. The record contains no card details. How long it is kept is stated in the Privacy Policy (sections 2 and 6). In the iOS and Android apps you confirm the purchase in the store's purchase window (clause 6.13).
6.15. Payments for customers outside Ukraine. Outside Ukraine, orders are processed by our online reseller Paddle.com, which is the Merchant of Record for all such orders and also handles customer service and returns for them. The price, currency and any taxes are shown at checkout before you pay. Paddle's Checkout Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms) apply to these purchases. The receipt for such an order is issued by Paddle. A subscription bought through Paddle renews automatically on the terms shown at checkout (clauses 6.6–6.7 apply); if a trial is offered, its duration, the price after it and the renewal date are shown at checkout before you pay. You can cancel the subscription in Profile → "Subscription" → "Cancel subscription", through the link in the receipt from Paddle (its customer portal) or by writing to support@aistep.app — access remains until the end of the paid period. Refunds for purchases through Paddle are made by Paddle to the same payment method within 14 days of any payment, with no conditions — Refund Policy, section 16.
7.1. You can cancel auto-renewal at any time, yourself: Profile → "Subscription" → "Cancel subscription". If the subscription has already ended but auto-renewal is still on (for example, a renewal charge did not go through), the "Turn off auto-renewal" button is on the "Account" screen. This applies to a subscription bought on the website; a subscription bought in the App Store or Google Play is cancelled in the store (clause 7.8).
7.2. No calls, no e-mails, no explanations. We do not require you to write us a request in order to cancel, we do not ask mandatory questions or surveys, and we do not hide the cancel button. If we show an offer while you cancel (for example, a pause of the subscription or another option), it is only an offer: you can cancel straight away without accepting it.
7.3. After cancellation, access remains active until the end of the period you have already paid for. Cancelling does not cut off your access in the middle of a paid period.
7.4. There are no penalties, fees or charges for cancelling.
7.5. Cancelling auto-renewal is not the same thing as a refund. Cancellation stops future charges; a refund returns money already paid. Refunds are covered in section 8 — the two can be requested independently.
7.6. If, for any technical reason, the in-app cancellation of a subscription bought on the website does not work for you — write to support@aistep.app. We will cancel the renewal manually and, if a charge occurred because of that failure, we will refund it.
7.7. You can also delete your account — yourself in the app (Profile → "Delete account"; without an active subscription — "Account" → "Delete account"), on the page aistep.app/delete-account or by e-mail to support@aistep.app. Deletion is handled as described in the Privacy Policy.
7.8. Subscriptions from the App Store and Google Play. Such a subscription is cancelled in the subscription settings of your Apple ID or Google account (clause 6.13.5); the "Manage subscription in the store" button in the "Subscription" section takes you there. We cannot cancel it on your behalf. Clauses 7.2–7.5 apply to it in the same way: no explanations are required, access remains until the end of the paid period, and there are no fees for cancelling.
7.9. When the paid period ends, access to the content and features of the service stops. Your account stays: in the "Account" section you can subscribe again, restore purchases, manage a store subscription, open the legal documents, contact support, sign out or delete the account. Your progress and streak stay in the account while it exists, so if you come back you continue where you left off.
8.1. Refunds are governed by our Refund Policy, published in the service. It is part of this agreement. Below is its essence.
8.2. 14 days, no reasons asked. Clauses 8.2–8.9 apply to payments made on the website to us through WayForPay (customers in Ukraine); purchases through Paddle (customers outside Ukraine) are refunded within 14 days of any payment with no conditions (clause 6.15 and section 16 of the Refund Policy); purchases in the App Store and Google Play are covered by clause 8.10. Within 14 calendar days of a payment, we refund it on your request, without asking why, provided you have not consumed a substantial part of the content covered by that payment. "Substantial part" means the situation where the point of the purchase has effectively already been delivered — for example, most of the lessons of the paid plan have been completed. We assess this honestly and in your favour in borderline cases.
8.3. After 14 days, refunds are handled in accordance with the applicable requirements of the Law of Ukraine "On Protection of Consumer Rights" and other Ukrainian legislation — in particular where the service was not provided, was provided improperly, or was charged in error.
8.4. Always refunded, regardless of the 14-day window: a duplicate charge; a charge after you had already cancelled auto-renewal; a charge in an amount higher than the one disclosed to you before payment; a case where paid access was not actually granted.
8.5. How to request. Write to support@aistep.app from the e-mail address of your account. Tell us the payment date and amount. Nothing else is required.
8.6. How the money comes back. A refund is made by the same method used for payment — for a payment on the website by a customer in Ukraine, back to the same card via WayForPay; for a purchase through Paddle — by Paddle to the same payment method (clause 6.15). We do not offer refunds in cash, to a different card, or as internal credit instead of money.
8.7. Timing. No later than 14 calendar days from the day we receive your request; in practice usually faster. The final crediting time on your side depends on your bank.
8.8. A word about chargebacks. You always have the right to dispute a charge with your bank. But we say it plainly: writing to us is faster and simpler than opening a bank dispute. A dispute takes weeks and requires paperwork from you. We can process the same refund in days, and we do not require you to justify yourself. Please try us first.
8.9. Where a payment was made with a discount, the amount actually paid is what gets refunded.
8.10. Purchases in the App Store and Google Play. The money for such a purchase is received by the store, and the refund is decided and paid by the store under its rules — to the payment method of your Apple ID or Google account:
The statutory right of consumers in the EU, the EEA and the UK to withdraw from a purchase made in the store is exercised with the store, under its terms. If you paid in the store but did not get access, first tap "Restore purchases" (clause 6.13.9), and if that does not help, write to us: we will restore access or help you get the refund from the store. Details are in the Refund Policy.
9.1. The subject of this agreement is access to an electronic service (section 3), and that access does not transfer ownership of anything. Within it, for the duration of your valid access (for a course or certificate bought separately — for the period stated in section 26), you have a limited, non-exclusive, personal, non-transferable right to use the materials and features of the service for your personal, non-commercial learning.
9.2. You may: study the lessons; complete the practical tasks; apply what you have learned in your own work or business; save reasonable personal notes and materials generated for you by the AI tools.
9.3. You may not:
9.4. Access is granted to one person — you. Providing your account to third parties, using a single account by a group, a team, a family or a class, is a violation of this section.
9.5. The right to use the materials ends automatically when your access ends or if you materially breach these Terms (see section 19).
9.6. Applying the skills you learned in your own commercial activity is not a breach of clause 9.3 — that is exactly the point of the product. What is prohibited is redistributing our material, not using your own results.
10.1. All rights to the service and its components belong to the Provider or are used by it lawfully: the texts of lessons and practical tasks, quizzes, the structure and methodology of the programs, the prompt library of the AI tools, the interface, design, graphics, source code, databases, and the AI STEP brand, name and logo.
10.2. These objects are protected by the Law of Ukraine "On Copyright and Related Rights" and international treaties. Nothing in these Terms should be read as transferring rights to them.
10.3. Use of the AI STEP name or logo in advertising, in domain names, in product names or in a way that suggests partnership or endorsement requires our prior written consent.
10.4. Names, logos and other marks of third-party tools and services belong to their respective owners. In the service — in lessons and on app and website screens, including the payment screen — they are used only to identify the tool a course is about. AI STEP is not affiliated with those owners and is not sponsored or endorsed by them.
10.5. If you believe that content in the service infringes your rights — write to support@aistep.app with a description of the material and of your right. We will review the notice and, if the claim is justified, remove or replace the material.
11.1. "Your content" means everything you enter into the service: quiz answers, notes, practical work, and the texts of your requests to the AI Mentor and the AI tools.
11.2. Your content remains yours. Results generated for you by the AI tools may be used by you freely, including commercially — bearing in mind clause 12 and the fact that AI-generated text may be non-unique.
11.3. You are responsible for what you enter. Do not put into the chat or the tools:
11.4. Licence to us — only to deliver the service. You grant us the right to store, process and transmit your content solely in order to make the service work: to save your progress, to send your prompt to the AI provider and return the answer to you, to provide support, and to comply with legal obligations. Nothing more.
11.5. We do not use your conversations and prompts to train AI models — neither our own nor third-party ones. Your dialogue with the AI Mentor is not training material.
11.6. What is transmitted to the AI provider: only the text of the current conversation (your messages and the previous answers — at most the last 20 messages, as context) and the interface language. Not your name, not your e-mail, not payment data, not device identifiers, not geolocation. In the iOS and Android apps, we ask for your separate consent to this transfer before your first message to the AI Mentor. See section 20 and the Privacy Policy.
11.7. We may review content in a specific account where it is necessary to investigate a breach of section 14, a security incident, or a lawful request from an authorised body.
12.1. The AI Mentor and the AI tools work on a large language model provided by a third party — currently OpenAI and/or Anthropic. The answers are generated automatically. No human reviews them before you see them.
12.2. AI answers may be inaccurate, outdated, incomplete or entirely invented. A language model can state a false fact with complete confidence, cite a source that does not exist, invent a figure, a name, a law or a quotation. This is a property of the technology, not a malfunction of our service.
12.3. Verify anything important before you act on it — especially numbers, dates, names, prices, legal requirements, technical instructions and anything you intend to publish or send to a client.
12.4. The AI does not provide medical, legal or financial advice, and it is not a doctor, a lawyer, an accountant, a tax adviser or an investment adviser. Anything the AI says on such topics is general text, not professional advice. For matters of health, law, taxes or money, consult a qualified professional.
12.5. Do not rely on AI answers for decisions that affect other people — employees, clients, patients, children, contract counterparties. The responsibility for such a decision is yours, not the model's.
12.6. Do not enter into the AI what you would not want processed by a third-party provider (clause 11.3).
12.7. The AI Mentor answers within the topic of the service. It may decline requests that are outside that topic or that are unlawful. AI features depend on external providers and may be temporarily unavailable or may change (clause 15.2).
13.1. AI STEP is an educational product. We teach skills — working with AI tools, applying them to practical tasks, structuring your own work. That is what you pay for.
13.2. We do not guarantee income, earnings, clients, orders, sales, employment or any specific financial result. Not in any amount, not within any timeframe, not "at least something".
13.3. Your result depends on factors that are outside our control: how much effort and time you actually put in, your starting skills and experience, your niche, your market, competition, demand, the economic situation, and plain luck. Two people can complete the same course and get entirely different outcomes.
13.4. Any figures, examples, cases or income references that appear anywhere in the service or in marketing materials are illustrations of what is possible, not a promise and not an average. They are not an offer of work and not a projection of your personal result. Nothing in AI STEP is investment advice or a recommendation to invest money.
13.5. Certificates. A certificate in AI STEP is an internal badge confirming that you completed a course inside our service. It is:
You may show it as evidence of having completed our course — and only in that meaning.
13.6. We do not act as an employment agency and do not provide job placement services.
14.1. It is prohibited to:
14.1.1. gain or attempt to gain unauthorised access to the service, other users' accounts, our servers, databases or administrative functions;
14.1.2. circumvent technical restrictions, usage limits of the AI features, access controls or payment — including creating multiple accounts to obtain trial access repeatedly, exploiting bugs in billing, or using stolen or third-party cards;
14.1.3. use automated means — bots, scrapers, crawlers, scripts — to collect, copy or export content, or to send requests to the AI features at abnormal volume;
14.1.4. upload or distribute malicious code, or take actions that create excessive load, disrupt or degrade the service (including DoS-type activity);
14.1.5. reverse-engineer, decompile or attempt to extract the source code, the prompt library or the internal logic of the service, except where such action is expressly permitted by law;
14.1.6. use the service in violation of the law of Ukraine or of the law applicable to you;
14.1.7. use the service or its AI features to create content that incites hatred, violence or discrimination, that constitutes harassment or threats, or that is sexual content involving minors;
14.1.8. use the service, its materials or its AI features to deceive other people — to build fraudulent schemes, fake earning offers, phishing, spam, fake reviews, fake documents or fake credentials, including fabricating certificates on our behalf;
14.1.9. impersonate the Provider, its staff or another user;
14.1.10. resell access or content in breach of section 9;
14.1.11. use the image-generation or other AI features to create realistic depictions of real people without their consent, face swaps, deepfakes, voice impersonation, or content for deceptive purposes.
14.2. Consequences of a breach are set out in section 19.
15.1. We aim to keep AI STEP running reliably, but we do not promise uninterrupted operation 24/7. We are responsible for any lack of conformity of the service with the contract in the way provided by the Law of Ukraine "On Digital Content and Digital Services"; the right to a price reduction and to end the contract applies in the cases and in the manner set out in Article 12 of that Law (section 25).
15.2. Interruptions may be caused by: planned maintenance and updates; failures or changes on the side of providers we depend on (hosting and database, the payment provider, the app stores, the AI providers, CDN); incidents at internet or power infrastructure level; circumstances under section 17.
15.3. Where a significant interruption is planned and foreseeable, we try to schedule it at low-load hours and to notify you in advance in the service and/or by e-mail.
15.4. If the paid part of the service did not conform to the contract (in particular, it was unavailable), you can ask for a proportionate price reduction or a refund of the proportionate part of the paid period — write to support@aistep.app. We meet the request no later than 14 days after we receive it, to the same card, without fees (for purchases in an app store — clause 8.10).
15.5. Your internet connection, browser, device and their settings are your responsibility. We are not liable for problems caused solely by your equipment, network, provider or by blocking on your side.
15.6. The website is hosted on a Hetzner server in Germany. The interface loads the CanvasKit rendering component from Google's CDN, and your browser may receive fallback fonts from Google along with it. The main interface font is bundled locally.
16.1. AI STEP provides access to educational content and AI features. We are not liable for the decisions you make and the actions you take based on that content or on AI answers, nor for their financial, business or other consequences (see sections 12 and 13), except where the loss was caused by our own breach of these Terms.
16.2. We are liable to you to the full extent provided by law.
16.3. To the extent permitted by applicable law, we are not liable for indirect losses: lost profit, lost expected income, lost opportunities, loss of clients, reputational harm, or the cost of substitute services. This does not limit the remedies available to you under the Law of Ukraine "On Digital Content and Digital Services" (section 25).
16.4. Important reservation. Clauses 16.1 and 16.3 do not limit and do not exclude:
If any provision of this section conflicts with a mandatory rule of law protecting you, the rule of law prevails and the rest of the section remains in force.
16.5. We are not liable for the content of third-party resources that may be mentioned in the lessons, or for third-party tools you decide to use in your own practice.
17.1. Neither party is liable for a failure or delay in performing its obligations if it was caused by force majeure — extraordinary and unavoidable circumstances beyond that party's control.
17.2. Given the reality in which we operate, force majeure expressly includes: hostilities, armed aggression, shelling and their consequences; martial law and measures adopted under it; air alerts; damage to infrastructure; power outages, blackouts and scheduled load-shedding; failures of communication and internet networks; as well as natural disasters, fires, epidemics, acts of public authorities that make performance impossible, and large-scale failures of providers on whom the service depends.
17.3. While such circumstances last, the affected party's obligations are suspended. We will inform you about a significant interruption in a way that is available to us at that moment.
17.4. If, due to force majeure, paid access is unavailable for a significant time, on your request we will extend the paid period by the affected time or refund the corresponding unused part. Force majeure is not a reason for us to keep money for a service that was not delivered.
18.1. We may amend these Terms only for these reasons: a change in law or in the requirements of public authorities; requirements of the app stores and payment systems; fixing errors and keeping the service secure; changes at third-party providers the service depends on (the payment service, the AI model provider, hosting); development and improvement of the service (new features, plans, lessons).
18.2. The current version is always published in the service and carries a version date (at the top of this document). The date changes whenever the text changes.
18.3. We notify you of changes by e-mail to your account address and in the service at least 30 days before they take effect, with the date. Changes in your favour and purely technical or editorial edits take effect on publication. Continuing to use the service after a change takes effect means you accept the new version, unless you use the right described in clause 18.5.
18.4. Material changes affecting money — prices, the billing structure, the composition of paid plans, the refund rules — take effect only after notice under clause 18.3 and only from your next billing period. We never apply such a change retroactively to a period you have already paid for, and the price of your current website subscription, shown to you at payment and in the confirmation e-mail, does not change without your consent (clause 6.10).
18.5. If a change makes your position worse and you do not accept it, you can withdraw from the agreement within 30 days of the notice: cancel the subscription (section 7) and ask for a refund of the unused part of the paid period — for a website payment to the same card, for a purchase in a store under the store's rules (clause 8.10). The previous version applies until the change takes effect.
19.1. You may stop using the service at any time: cancel auto-renewal (section 7) and, if you wish, delete your account (clause 7.7).
19.2. We may restrict, suspend or terminate access in the event of: a material breach of section 9 (right to use the materials) or section 14 (prohibited use); fraudulent or unlawful payment activity; actions that threaten the security of the service or other users; a breach of clause 4.1 (age).
19.3. Where circumstances allow, we will first warn you and give you an opportunity to remedy the breach. Where the breach is serious and obvious (attacks, fraud, mass distribution of content, use of the service to deceive others), access may be terminated immediately.
19.4. On termination in good faith. If we terminate access and you acted in good faith — that is, the situation is not the result of your deliberate breach — we refund the unused part of the payment, proportionally to the remaining paid period (for purchased credits ✦ — clause 26.9).
19.5. If we end your access because you deliberately and seriously broke section 9 or 14 (in particular clauses 9.3, 14.1.2, 14.1.8), we may keep only the part of your payment that covers the period you have already used; we refund the rest. We apply this only where there are factual grounds, not as a punishment, and we explain the reason on request.
19.6. You may dispute a termination decision by writing to support@aistep.app. We will review it and give a substantiated answer. If we were wrong, we will restore access.
19.7. On termination, the right to use the materials under section 9 ends. Provisions relating to intellectual property, limitation of liability and dispute resolution survive.
20.1. How we collect, use, store and protect your personal data is described in detail in our Privacy Policy, published in the service. It is an integral part of this agreement.
20.2. In short: we collect your quiz answers (goal, experience, available time, income reference points), your e-mail, your name if you provided it, your password as a hash, your learning progress and streak, your subscription status and payment history (date, amount, plan, status — without any card details other than the card type and the last 4 digits of its number), for a purchase in the app — the purchase data we receive from the store (identifiers, product, dates, status), the balance and history of your credits ✦, the log of one-off purchases, the record of your consent at payment on the website (clause 6.14), your notification settings, product usage events, your interface language, and the texts of your requests to the AI.
20.3. Our main data recipients are listed below; the full list — including Resend, which delivers our e-mails — is in the Privacy Policy:
20.4. We do not sell your personal data to third parties. We do not trade it, do not rent it out, and do not hand it over to data brokers or advertising networks for their own purposes.
20.5. For users in the EEA and the UK, the GDPR applies in addition to Ukrainian law: rights of access, rectification, erasure, restriction, objection, portability and withdrawal of consent. Requests go to support@aistep.app. Details and time limits are in the Privacy Policy.
20.6. By accepting this offer you confirm that you have read the Privacy Policy.
21.1. This agreement is governed by the law of Ukraine, irrespective of your country of residence.
21.2. Write to us first. If you have a claim, we suggest you first send it to support@aistep.app, describing the situation and what you want. We will review it and reply within 14 calendar days of receipt. Most questions — billing, access, refunds — are resolved this way, without lawyers and without cost to you, but it is not a condition for going to a court or a supervisory authority.
21.3. Court. Writing to us under clause 21.2 does not limit the right of either party to go to a court at any time; a dispute is resolved by a court in accordance with the legislation of Ukraine.
21.4. For consumers in any country: clauses 21.1 and 21.3 do not deprive you of the protection of the mandatory consumer-protection rules of your country of habitual residence, where those rules apply to you, including the right to bring proceedings before the courts of that country where the law grants you that right.
21.5. We suggest writing to us under clause 21.2 before you initiate a bank dispute over a payment — see clause 8.8 for why that is faster for you. The right to dispute a payment with your bank remains yours.
22.1. Severability. If any provision of these Terms is held invalid or unenforceable, that provision is deemed replaced by the closest lawful equivalent, and the remaining provisions stay in full force.
22.2. Entire agreement. These Terms, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between you and the Provider regarding the use of AI STEP and supersede any prior oral or written agreements on the same subject. This does not limit your right as a consumer to expect the service to match what we say about it (section 25). If the documents conflict, the Privacy Policy prevails on personal data, the Refund Policy prevails on refunds, and these Terms prevail on everything else.
22.3. No waiver. If we do not immediately exercise a right under these Terms, that is not a waiver of it.
22.4. Assignment. You may not transfer your rights and obligations under this agreement to another person (clause 5.5). We may transfer our rights and obligations in the event of a reorganisation or transfer of the business, without any reduction in your rights, having notified you in advance.
22.5. Notices. Ours to you: through the service and/or to the e-mail address of your account. Yours to us: to support@aistep.app.
22.6. Language of versions. These Terms may be published in several languages. The Ukrainian version is the primary and legally prevailing one. Translations, including this English text, are provided for convenience; in case of a discrepancy in meaning, the Ukrainian version governs.
22.7. Headings are for navigation only and do not affect interpretation.
22.8. E-mails and notifications from us. Service messages — payment and cancellation confirmations, reminders before a charge, notices of changes to the terms or the price, account-security messages, support replies — are sent while you have an account or a subscription; they are not marketing, so you receive them even after unsubscribing from marketing e-mails. Marketing e-mails (about courses, offers and news) are sent only to people who ticked the corresponding box, which is not pre-ticked, and confirmed their address with the button in our e-mail; you can unsubscribe with the link in the e-mail or by writing to support@aistep.app. Lesson reminders can be switched off in Profile → "Notifications".
23.1. This section applies if you downloaded the AI STEP app from the Apple App Store (clauses 23.2–23.11) or from Google Play (clause 23.12). It supplements the rest of these Terms; if they conflict as regards the use of the app, this section prevails.
23.2. Parties. These Terms are concluded between you and the Provider only, and not with Apple Inc. The Provider, not Apple, is solely responsible for the AI STEP app and its content. These Terms do not set rules for using the app that conflict with the Apple Media Services Terms and Conditions, which you have had the opportunity to review.
23.3. Scope of the right to use the app. The app itself is provided free of charge; paid access to the service is governed by sections 3, 6 and 9. You receive a non-transferable right to use the AI STEP app on any Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the app may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing. Paid access remains tied to the AI STEP account with which it was purchased (clause 6.13.8).
23.4. Maintenance and support. The Provider alone is responsible for maintenance and support of the app, as described in these Terms (support: support@aistep.app) and as required by applicable law. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the app.
23.5. Warranty. The Provider alone is responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app (if any) to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are the Provider's responsibility.
23.6. Product claims. The Provider, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession and/or use of the app, including: (i) product liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation. Section 16 limits the Provider's liability only to the extent permitted by applicable law.
23.7. Intellectual property. In the event of any third-party claim that the app or your possession and use of the app infringes that third party's intellectual property rights, the Provider, not Apple, is solely responsible for the investigation, defence, settlement and discharge of any such claim.
23.8. Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
23.9. Developer name, address and contacts. Questions, complaints and claims about the app should be sent to the Provider: individual entrepreneur (FOP) Riasna Sofiia Volodymyrivna, 08205, Ukraine, Kyiv region, Bucha district, Irpin, Kobylianskoi Olhy St., building 1v/9, apartment 16; phone +380 75 245 00 87; e-mail support@aistep.app (section 2).
23.10. Third-party terms. When using the app, you must comply with applicable third-party terms of agreement — in particular the Apple Media Services Terms and Conditions, the terms of your mobile carrier or internet provider and, when using the AI features, the usage policies of the model providers (OpenAI, Anthropic), whose requirements are reflected in section 14.
23.11. Third-party beneficiary. You and the Provider acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms (a contract for the benefit of a third party, Article 636 of the Civil Code of Ukraine), and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
23.12. Google Play. If you downloaded the app from Google Play, these Terms are concluded between you and the Provider; Google is not a party to them and is not responsible for the app or its content. Purchases through Google Play are also governed by the Google Play Terms of Service and Google's payment policies (clause 6.13.1).
24.1. How it works. A user can invite a friend with their own code or link from the "Invite a friend" section of the profile. The friend gets a 14-day trial instead of the standard one, and the person who invited them gets 30 days of access for free for every friend who starts paying. The current numbers are always shown on the "Invite a friend" screen; this section describes the terms as of the date of this edition. The programme starts on a date we announce on the "Invite a friend" screen; until then there are no codes, no invited trial and no rewards.
24.2. What the friend gets. The 14-day trial is available to a new user who enters a friend's code no later than 30 days after registering and before the first payment. You cannot enter your own code. On the website, this trial costs the same as the regular trial (clause 6.4) but lasts 14 days instead of 3; after it, the subscription renews automatically at the plan you chose (clauses 6.5–6.6). In the iOS or Android app, the invited trial is free and is provided by the store (an Apple offer code or a Google Play offer); the store shows its length, the price after it and the automatic renewal in its purchase window before you confirm (clause 6.13.3).
24.3. What the inviter gets. The reward is granted when the friend has made a first payment after the trial (the trial itself does not count), 14 days have passed since that payment (the refund window) and the payment has not been refunded. The reward is 30 days of access on top of the paid period; no more than 12 rewards in any rolling 12 months. We do not pay money or any other payouts; a reward cannot be exchanged for money, transferred or sold.
24.4. How the reward is delivered. Depending on where your subscription was bought:
24.5. What is not allowed. Creating several accounts; entering the code of your own account or of an account registered to the same person or the same mailbox (with different tags or dots in the address); spamming the code; misleading people about the programme; publishing the code in advertising or on coupon sites in our name; selling or offering codes. No rewards are granted for such actions, and we may cancel rewards already granted; for repeated violations we may restrict participation in the programme and act under section 19. A reward does not depend on ratings or reviews of the app in the stores, and asking for them in exchange for a reward is not allowed. If you post your code publicly (social media, a blog, a video), say clearly that you get a reward for it, for example with #ad.
24.6. Data. To grant the reward we link the code to the accounts of the inviter and of the invited person. The inviter sees only the number of people invited and the number who started paying — no names, e-mail addresses or payments of friends (section 20). We do not read the contacts on your phone: you share the link through the system "Share" menu.
24.7. Changes and stopping. We may change the terms of the programme or stop it for the future, and we will say so on the "Invite a friend" screen. Rewards already granted stay with you and will be delivered.
25.1. The law guarantees a consumer that digital content and digital services conform to the contract: to their description, to the purpose for which they are normally used and to what the consumer can reasonably expect, including what we say about the service in advertising and on our pages — for as long as your access to the service lasts.
25.2. If the service does not conform, you can ask us to put it right, claim a proportionate price reduction, or end the contract and get a refund no later than 14 days after you tell us. You can tell us by e-mail to support@aistep.app; for refunds see section 8 and the Refund Policy (for purchases in an app store, also clause 8.10).
25.3. Nothing in these Terms limits those rights. Clauses 3.5, 15.1, 16.2–16.3 and 22.2 do not apply to them. Nor do these Terms deprive you of rights under the law of the country where you normally live, where it applies to you (clause 21.4).
26.1. What a credit ✦ is. A credit ✦ is a unit for using the AI features of the service: AI Mentor answers, AI tool results and image creation. A credit is not money, e-money or a means of payment: it cannot be exchanged for money, given to another person or moved to another account. What a request costs depends on its real size — the length of the request and of the answer and the model chosen; creating an image costs a fixed number of credits shown in the app. Guidance on usage and your balance are shown in the app ("Shop", "How credits work"). We do not promise that a credit equals a certain number of answers or a certain amount of money. We tell you in the service about a material change in how usage is calculated before it takes effect.
26.2. Monthly credits and purchased credits. There are two kinds of credits. Monthly credits come with your plan and are issued for each billing period shown in the app (monthly under an annual plan); unused monthly credits expire at the end of that period, and its date is shown in the app. Purchased credits are credit packs bought separately from the subscription; they do not expire and stay in your balance until you spend them or for as long as your account exists (clause 26.9). Monthly credits are spent first, then purchased ones. The balance is never negative: when credits run out, the AI feature is unavailable for the time being, until you top up or a new period starts.
26.3. Access to the AI features. The AI features, including spending credits, can be used while a subscription is active (clause 3.4). If the subscription has ended, purchased credits stay in your balance and become usable again once you take out a subscription. A credit pack is an add-on to the subscription, not a way to use the service without one.
26.4. Plus, Pro and Max plans. Besides the plans in clause 6.4 (the annual, monthly and weekly plans belong to the Pro level), the service may offer the Plus and Max levels. The level determines how many monthly credits come with the plan and which AI models and features (for example, image creation) are available; every level opens the same course content. The current contents of each level, the price, the period and the date of the first renewal are shown on the "Compare plans" screen and on the payment screen before you confirm. All plans are subscriptions with auto-renewal, to which sections 6–8 apply.
26.5. Single courses and certificates. A course or a certificate (an internal badge under clause 13.5) can be bought separately — as a one-time payment that does not renew automatically. Such a purchase has no expiry date: the right to it lasts while the service operates and your account exists (“for good” means exactly this, not that the service will exist for ever). Single courses and certificates are an add-on to the subscription, not a way to use the service without one: content opens under the rules of clause 3.4. If we close the service or withdraw a course you have bought, we will warn you in advance, and the law and the Refund Policy apply to the refund.
26.6. App stores. In the iOS and Android apps, credit packs, courses, certificates and subscriptions are bought only through the App Store or Google Play under the store's rules: the store shows the price, currency and taxes, the store charges the payment, and the store handles refunds (clauses 6.13 and 8.10, Refund Policy, section 15). What you bought works on the website and in the apps when you sign in to the same account (clause 6.13.8).
26.7. Payment on the website. On the website, one-off purchases are paid for through the payment service shown on the payment page (clause 6.1), as a single payment; there is no auto-renewal. You agree to the purchase and to these Terms by tapping the payment button next to which this is stated; the record of that consent is kept under clause 6.14.
26.8. Refunds. A credit pack bought on the website: if you withdraw from the purchase within 14 days of it, we refund the value of the unused credits of that pack; credits already used are not refunded (Refund Policy, section 15). A course, a certificate and other one-off purchases on the website — as provided by law and the Refund Policy. A purchase in an app store is refunded by the store (clause 8.10). Consumer rights (section 25) are not limited by this.
26.9. Deleting your account and ending the agreement. Purchased credits, courses and certificates are tied to the account: when it is deleted they disappear and cannot be restored or moved. If you are entitled to a refund under clause 26.8 and want to use it, write to us before you delete the account: afterwards we cannot find your balance. Deleting the account is not in itself a request for a refund. If we end the agreement for a reason other than your breach (section 19), unused purchased credits are refunded as provided by law and the Refund Policy.
AI STEP
Questions, claims, refunds, data requests: support@aistep.app · phone: +380 75 245 00 87
Version date: 26 October 2026